Refund policy

Warranties / Returns / Exchanges
We will only accept returns which are in breach of the Consumer Guarantees Act (NZ).All items must be returned to our head office at the responsibility of the sender (customer). The Goods must be returned with a short explanation, upon receipt of an order, customers should notify us (by email team@blobbeanbags.co.nz) on the same day if they wish to return an item.We require that you return the new and unused goods to us with all the original labelling attached within 7 days (NZ), 14 Days (International) of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its sale-able condition. Blob Beanbags will not accept returns for any non-faulty items that have been used, washed and/or tags removed.Blob Beanbags cannot be held responsible for items lost or delayed when being returned. Custom Made beanbags such as beanbags including piping or other special features are made to your colour requirements and are not returnable. Shipping charges are non-refundable. International customers must be aware that all international customs duties and sales taxes can not be refunded. There is no return or exchange for sale items. In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contacting team@blobbeanbags.co.nz. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping .

How to proceed with your return or exchange
Please email us at team@blobbeanbags.co.nz to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE and your order number.
Securely wrap and package the item with the completed form and send to our head office address.
Please send your return or exchange to: Blob Beanbags, POBox 128-236, Remuera, Auckland, NEW ZEALAND. We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.
For return of beans outside of New Zealand we will advise you via email of the address.
Receiving a refund
Once your package has been returned to us within the above stated time frame unless otherwise authorized by the directors at Blob Beanbags, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchasers credit card excluding shipping charges and a 10% cancellation fee. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Blob Beanbags.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Blob Beanbags reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which Blob Beanbags can confirm as new and unused will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise organized). Blob Beanbags will not accept returns or exchange goods for any non-faulty items that have been used, washed and/or with tags removed.